IRS Warns of Computer Bug Disrupting Transcript Requests

Chris Gaetano
Published Date:
Sep 10, 2021

The IRS said it is currently dealing with a programming issue that is preventing business taxpayers that intend to request COVID-19 employment tax relief from receiving transcripts, Accounting Today reported.

The bug affects transcripts requests for Form 941, the Employer’s Quarterly Federal Tax Return, which tax professionals have been using to help clients claim the employee retention credit. Transcripts might not generate properly, or might not be delivered to the Secure Object Repository mailbox for e-service users. If viewed online, the transcript may display a message indicating that  the Transcript Delivery System (TDS) has encountered an unrecoverable error processing the request. If a physical delivery is requested, transcripts will fail to be delivered. As the Record of Account Transcript is a combination of the Tax Return and Account Transcripts, the Record of Account Transcript is also impacted and can display a message of ‘No record of return filed,’ Further, IRS customer service representatives are also unable to retrieve these transcripts. 

Long story short, tax professionals won't be able to get these transcripts until the bug is fixed. The IRS said this will take until at least Sept. 26, which could further delay tax refunds for the businesses that need them.

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