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IRS Names Fumino Tamaka as New Chief Taxpayer Experience Officer

S.J. Steinhardt
Published Date:
Jun 3, 2024

The IRS announced the selection of Fumino Tamaki as its new chief taxpayer experience officer.

In her new role, Tamaki will be responsible for setting the strategic direction for improving the agency’s taxpayer experience and identifying opportunities to make continuous improvements for taxpayers and the tax professional community. She will oversee staff who identify opportunities to improve the taxpayer experience, and work with other IRS organizational units to apply customer service best practices from industry and the public sector.

“The Chief Taxpayer Experience Officer plays a critical role at the agency and will pave the way for continuous improvements for taxpayers and the tax community across our key service delivery channels,” said IRS Commissioner Danny Werfel in the announcement. “In this role, Fumi will work closely with IRS leaders and the transformation team to make improvements as well as with taxpayers and the tax community to develop capabilities to improve interactions in service and compliance.”

“This is a critical time for IRS, and I am excited to continue working with IRS leaders and our external partners in this role,” said Tamaki in the announcement. “The Taxpayer Experience Office team and IRS have made tremendous strides in improving the taxpayer experience. I am committed to build on this work to deliver the experience that taxpayers expect and deserve.”

Tamaki previously served as an advisor in the IRS Transformation and Strategy Office, leading enterprisewide taxpayer journey improvement initiatives, a core part of IRS’s transformation effort. Before joining the IRS, she was a partner at Boston Consulting Group.

Tamaki received her MBA from Harvard Business School and her B.A. in international studies and economics from Johns Hopkins University.

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