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December 2020 » Tax Software in the COVID-19 Environment
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Susan B. Anders, PhD, CPA, CGMA, and Carol M. Fischer, PhD, CPA (Inactive),
In BriefThe 2020 tax season was unlike any other, with a global pandemic requiring virtually all tax preparers to work from home, often while balancing many other responsibilities. In addition to the coronavirus (COVID-19) pandemic, tax practitioners faced many challenges, including late tax law changes, revised filing deadlines, increased reliance on technology, and delays in clients submitting their tax information. Despite the challenging circumstances, survey respondents expressed general satisfaction with the tax preparation and research software used to meet client needs for compliance and planning. Weighted average ratings decreased somewhat for tax preparation software, but increased slightly for tax research software. Value for cost continues to be a concern; however, customer service has emerged as an even bigger apprehension, with the lowest ratings for the second straight year. In addition to commercial products, most survey respondents use the IRS and New York State tax department websites, as well as a variety of other helpful free online resources to assist in tax research. New York CPAs have once again provided valuable practice information by responding to this survey.
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