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NextGen Magazine


Business Use of Encrypted Communications on the Rise

Chris Gaetano
Published Date:
Dec 12, 2017

The number of businesses using encrypted chat apps that leave no trace behind, like Telegram and Vaporstream, is on the rise due to concerns about both cybersecurity and legal liability, but their use might cause companies to encounter regulatory issues down the road, according to CNN Money. On the one hand apps that allow people to communicate in a way that doesn't leave a paper trail can be good for cybersecurity purposes, as breaking into the email server will not yield as much useful information. They might also want to use such apps for discussing sensitive matters like trade secrets. At the same time, whether intentionally or unintentionally, they can also make litigation and regulation more difficult. For instance, CNN Money said Uber used these sorts of apps to discuss issues that were central to the litigation against it. Beyond litigation, regulators may not look kindly at the use of such apps, as they may run afoul of record retention rules that govern many industries, such as finance (where companies need to hang onto emails for three to seven years). However, like a tree falling in a forest, if an app deletes all traces of communication that takes place through it, it will likely be difficult to prove any communication took place at all, let alone whether it was legitimate.