NYSSCPA Jobs

DEPARTMENT: Membership

POSITION: Director of Membership Acquisition and Engagement

Primary Purpose of Position:

The Director of Membership is responsible for designing and implementing the NYSSCPA membership growth and retention strategy that aligns with NYSSCPA’s strategic objectives. The Director of Membership is responsible for leading the development, implementation and evaluation of membership growth strategies, as well as day-to-day management of the NYSSCPA member engagement. Serves as the liaison for designated Committees to build a strong membership culture within the Association; works closely with the Marketing & Communications Director and Chief Operating Officer to achieve the goal of NYSSCPA membership while delivering and ensuring the highest level of service to our members. This position reports to the COO.

Duties and Responsibilities:

• Leads the association’s overall efforts to recruit, retain, and engage membership.
• Collaborates with the Chief Operating Officer, department staff, Chapters and key members to:
  
  
  • Create a roadmap for sustainable membership growth;
  • Establish short- and long-range plans and goals to achieve organization membership objectives;
  • Outline a data-driven member engagement, retention, and recruitment strategy and implementation plan.
  • Develop strategies and programs to stimulate member engagement as a means of membership renewal.
• Manage all aspects of membership, including preparing and managing the membership budget
• Identify opportunities and collaborate with colleagues to enhance member benefits and services offered by the Association.
• Develop strategies to measure and strengthen member engagement.
• Work with both staff and members to develop and manage processes for feedback on NYSSCPA membership, programs, and services.
• Oversite of all membership data, tracking and reporting, including but not limited to:
  
  
  • Accurate membership records
  • Membership trend analysis by region
  • Recruitment and retention reports
  • Current, new and prospective member information
  • Member experience throughout join and renewal process

• Initiate and manage strategic partnerships with other auxiliary-related associations and groups to help recruitment and retention of membership; including, but not limited to, attendance at these types of conferences to represent the association.
• Works with Chief Operating Officer to set annual membership goals.
• Provides monthly insight into membership revenue and tracking to annual goals.
• Serves as staff liaison to designated committees; assist the committee chairs in the planning of meetings, development of the agenda, and in the execution of all committee activities.
• Manages membership department and supervises membership team

Qualifications:

The items below are representative of the knowledge, skills, abilities, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Knowledge and Skill Requirements:

• Bachelor’s Degree required.
• Master’s degree and Certified Association Executive designation strongly encouraged.
• Minimum of seven years of experience in membership or constituent management position preferred.
• Demonstrated experience in growing membership/customers and strengthening membership/customer retention.
• An understanding of the accounting or finance industry preferred.
• Demonstrate problem solving skills with stakeholders, anticipate needs, determine priorities and meet deadlines.
• Exceptional organizational skills with attention to detail.
• At least 5 years experiences with database management.
• Experience with Google Workspace or Microsoft Office Suite of tools.
• Strong interpersonal skills and commitment to high level of customer service.
• Demonstrates excellent oral and written communication skills in order to interact effectively with members and customers outside the organization.
• Considerable knowledge of organizational and time management skills.
• Ability to prioritize and follow through effectively.
• Ability to travel to represent NYSSCPA at Chapters, professional conferences, leadership meetings, and in the normal course of membership development activities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their director, manager or supervisor.  

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. 

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. 

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. 

The salary range is $94,200.00 - $113,000.00. with a competitive 401(k). The New York State Society of Certified Public Accountants is an equal opportunity employer and offers competitive salaries, professional growth opportunities, and a comprehensive selection of benefits. 

If you are interested in applying for this position, please send a cover letter and resume to hr@nysscpa.org. Please include “Director of Membership Acquisition and Engagement” in the subject line. 

• Perform initial departmental review of organization contracts with hotels, caterers and other vendors, and coordinate with counsel and staff with respect to the negotiated contracts.
• Perform all corporate housekeeping responsibilities including, but not limited to organizing corporate minute books for the NYSSCPA and its affiliated entities, drafting corporate resolutions and annual bank documentation and taking meeting minutes.
• Provide support to organizations’ governing bodies by researching and drafting memoranda on a wide number of issues related to the accounting profession.
• Coordinate the filing of organizational insurance applications and claims.
• Provide staff support to professional committees as needed.
• Respond to litigation discovery requests as needed.
• May be called upon to staff task forces of the Board or Executive Committee, and to coordinate legal assignments with outside counsel and organization leaders.
• Performs assignments on an as-needed basis in connection with day-to-day legal services in a non-profit environment.
• Provides staff support to one or more NYSSCPA committees. Staff support includes facilitating the creation of timely meeting agendas by committee chairs, attending meetings and taking minutes, writing articles for Society publications regarding newsworthy matters of interest discussed at committee meetings, and additional support as needed.
• Handles management of approximately 80 – 130 ethics matters.
• Monitor status of ethics matters and follows up with the NYSSCPA Ethics committee and the AICPA as needed.
• Draft letters of required corrective action and settlement agreements.
• Follow up with investigators for approval and committee chair’s signature. After receiving chair’s signature, draft transmittal letters to respondents.
• Take minutes of Professional Ethics Committee meeting and distribute to committee members.  Follow up on activities that may result from decisions made at a meeting (e.g. referral to a trial board, suspension of member through issuance of a settlement agreement, letter of required corrective action, scheduling special meetings for a task force, providing support with an ongoing investigation, etc.)
• Maintain all department files. These include all contracts, ethics investigations, and administrative files.
• Respond to complaints against Society members that are received by either mail or telephone.  Determine Society membership via the Association Manager.  Advise the complainant on procedures taken in an investigation.
• Prepare files for transmittal to AICPA Ethics Division (for concurrence on settlement agreements, letters of required corrective action, trial board).
• Act as liaison between the AICPA and the Society when cases are being investigated.  Must be familiar with all procedures including concurrence, trial board, settlement agreements, etc.  
• Track and maintain communication with AICPA regarding status and disciplinary action on cases being investigated by the AICPA (continuing professional education, and pre-issuance reviews) until completion of said action and until the file is closed.

Knowledge and Skills:

• Bachelor’s degree required.
• Certification such as Certified Meeting Professional (CMP), Certificate in Meeting Management (CMM), etc., preferred but not required.
• Minimum of 5 years of member- or/and customer services experience.
• Understanding of continuing professional education and adult learning.
• Detail-oriented, organized and capable of meeting demands of a fast-paced environment.
• Strong written communication skills with the ability to proofread and copyedit.
• Strong customer service skills.
• Ability to work in a team environment and independently.
• Knowledge of Microsoft Office Suite and database management.
• Ability to multi-task and meet deadlines.