December 1999

Society Explains Website and E-mail Access Problems

Defective Line Causes Two-Day Service Break

On December 2 and 3, a defective Netcom transmission line caused a service break for the NYSSCPA e-mail domain and website. The problem was not local to the Society's office and involved a remote transmission line, which was fixed within a few hours after technicians found it.

"The Society worked continuously with the telephone company and Netcom ISP until the problem was localized," NYSSCPA Chief Technology Officer Kevin Lewis said. "Once it was found, it was fixed without incident."

Society Executive Director Louis Grumet posted a letter of apology on http://www.nysscpa.org for the inconvenience to members and other users. The letter remained on the home page for nearly one week.

"The website is one of our most important and visible communications tools," Grumet said. "Losing service for a few hours, let alone two days, deeply affects our ability to serve our membership. We are very sorry for the inconvenience but trust that our members will continue to use the domain and visit the Society's website for the latest information, news, and useful links relating to the profession." *