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The Daily

IRS Workers Demoralized, Overworked

Chris Gaetano
Published Date:
Apr 10, 2015
Buried under paperIt seems like no one is happy: taxpayers hate filing their taxes, and IRS workers hate processing them, especially now that staffing has been severely reduced due to budget cuts, leading to more responsibilities handled by fewer people, a situation that has severely reduced staff morale for the agency, according to an article in Bloomberg. The piece interviews IRS workers who, faced with dwindling resources, are faced with situations like having to buy their own office supplies, fulfilling secretarial duties because there's no money to hire a new one, and having 17 employees do the work that once was accomplished by 51, said Bloomberg. Employees have also noted the difficulty of working with outdated technology: one worker interviewed said that the service tried upgrading from Windows XP to Windows 7, but found the hardware simply wasn't able to effectively run it. It kept crashing. Less tangibly, the article also notes that IRS workers are increasingly demoralized, as they feel being so spread out has reduced the camaraderie that made being an IRS worker tolerable. Workers fear that, with resources spread so thin over so many responsibilities, the country's high voluntary compliance rate, with people bringing up Greece, with a notoriously low compliance rate, as a dire warning.