Soon You Might Be Able to Teleconference Your Tax Appeal

By:
Chris Gaetano
Published Date:
Jul 25, 2017
IRS

The IRS Office of Appeals plans to pilot a program that would allow taxpayers to hold virtual meetings with appeals officers instead of having to physically go to an IRS site. This program is expected to be particularly useful for those who don't live close to an IRS center. While videoconferencing is an option today, it is only available at a few IRS offices. The program would greatly expand accessibility to virtual meetings with appeals officers. The pilot program will use a secure, web-based screen-sharing platform to connect with taxpayers face-to-face from anywhere they have internet access. Similar to popular screen-sharing programs used on phones and home computers, the IRS said this technology may also be a way to provide greater access, efficiency and flexibility to taxpayers. It added that the web-based model is more convenient and has more features than the existing video-conferencing technology.

“Taxpayers who choose the web-based option will be able to get face-to-face service remotely,” said IRS Chief, Appeals Donna Hansberry. “In the future, the technology may give taxpayers greater options in engaging with Appeals and could allow us the flexibility to serve taxpayers virtually from any location using mobile devices or computers.

Appeals plans to start the pilot Aug. 1, 2017 and will assess the results, including taxpayer satisfaction with the technology.  


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